T & C's

We don’t mean to bore you - but we are legally obliged to provide the following- we’ll try and keep it short!

  • Most standard orders will be dispatched within 2 working days of receipt of order.Bespoke or large orders may take longer but we will advise you of estimated delivery time-scales prior to your placing an order for a bespoke product.
  •  All our schedule, dispatch and delivery dates are estimated, unless we have specially agreed a guaranteed date with you by email.
  • UK delivery is included in the price of each item.
  • We pack each parcel well to minimise damages. In the event of an item arriving damaged, please contact us immediately. Please keep the item in its original packaging as this is necessary for our claim, and let us know as soon as possible. Of course, we will replace any item that arrives damaged.
  • Product colours may differ slightly to those shown online due to the effect of photography, lighting and even the technology you use for viewing etc.Personalised and bespoke products are exempt from the Distance Selling Regulations so may only be returned in the event of transit damage or because of an error on our part. 
  • On personalised items we can not be held liable for any errors resulting in misspelling on your original order. Please double check spellings on the order form before submitting your order to us.
  • Your card payment details are automatically - and safely - encrypted by our payment provider and they never pass to us.
  • We own the copyright to our website and our products. Please do not copy them. We put many hours of work into designing products and this copyright is enforceable under UK Intellectual Property Law
  • We take a lot of effort, love and care over our products and hope you enjoy your Betsy Jarvis product but please do not hesitate to contact us if you need help with any of our products!